This Refund, Return & Cancellation Policy applies to orders placed through Black Hat Peptide Company, LLC. Eligibility depends on the payment and fulfillment status of the order and on applicable law.
ORDER ACCEPTANCE & INVENTORY HOLDS
When checkout accepts an order, tracked inventory is reserved to that order and the customer can proceed directly to payment.
The initial inventory hold is limited. If payment is not submitted within the displayed hold window, the reservation may be released automatically and the order may be marked Hold Expired.
CANCELLATIONS BEFORE PAYMENT
An unpaid order may generally be cancelled before payment is submitted. Customers should contact Black Hat as soon as possible if they no longer wish to proceed.
If an unpaid inventory hold expires, the reserved inventory is released and no payment should be sent without first confirming the order with Black Hat.
AFTER PAYMENT
After payment has been received and verified, all sales are final except where a different remedy is required by applicable law. Black Hat Peptide Company will work with customers to resolve verified order issues through replacement of the affected item or account credit, as appropriate.
SHIPPED ORDERS
Orders that have already been shipped or accepted by the applicable carrier cannot be cancelled.
Carrier delays, routing delays, weather events, incorrect addresses supplied by the customer, or other circumstances outside Black Hat's reasonable control do not by themselves create eligibility for a refund.
RETURNS
Due to product integrity, handling, storage, contamination, and chain-of-custody considerations, products are not eligible for return unless required by applicable law.
DAMAGED, INCORRECT, OR MISSING ITEMS
If an order arrives damaged, contains an incorrect item, or is missing an item, contact Black Hat promptly after delivery.
Include the BH order number, a description of the issue, and clear photographs of the shipping package, label, packaging materials, and affected product when applicable.
REPLACEMENTS & ACCOUNT CREDIT
When Black Hat Peptide Company verifies a legitimate order issue, the available resolution may include replacement of the affected item or account credit, as appropriate. We will work directly with the customer to reach a reasonable resolution and ensure the issue is addressed.
Refunds are not issued after payment has been received except where required by applicable law.
PRODUCT CONDITION & STORAGE
Refunds or replacements are not available for damage, deterioration, loss, or other issues caused after delivery by improper storage, handling, use, alteration, contamination, or failure to follow applicable product labeling or handling requirements.
PAYMENT DISPUTES
Customers are encouraged to contact Black Hat directly regarding an order issue before initiating a payment dispute so the matter can be reviewed and, where appropriate, resolved.
Black Hat may provide order records, communications, tracking information, delivery confirmation, and other transaction documentation in response to a payment dispute.
POLICY EXCEPTIONS
Black Hat may make exceptions to this policy when circumstances warrant. Nothing in this policy limits any refund, cancellation, return, or other consumer right that cannot legally be excluded under applicable law.
CONTACT
Questions regarding cancellations, damaged shipments, missing items, or refund eligibility may be submitted through the Contact page or by email at blackhatpepco@gmail.com.